FAQs

Take the SkyDrive express bus or a Super Shuttle (door-to-door). Ask us if you need help booking.

Try Coffee Corner (1 min), Remedy Coffee (2 min), or Chur Bae (5 min) — all guest favourites.

We don’t have onsite parking, but the Civic Car Park is nearby with good daily rates.

We’re on Level 4, 31 Wellesley Street West. Look for the alley entrance next to Tony’s Steakhouse and take the lift to the top.

Yes! You can drop your bags at reception any time after 9 AM and explore the city while you wait.

Our minimum age is 10 years old, and anyone under 18 needs to stay in a room with a legal guardian. There’s no upper age limit — just note that bunks are first-come, first-served and we can’t guarantee a bottom bunk.

You’ll need a valid photo ID (passport or NZ driver’s licence) and a valid credit or debit card. No student cards or screenshots — we need the real thing.

We’ll send you a late check-in email with door codes and instructions. Make sure your email address is correct and check your spam folder just in case.

Check-out is by 10 AM sharp. Free bag storage is available until 4 PM.

If the Wellesley St door is closed, use emailed door code. Take the lift to Level 4 and buzz the intercom.

Check-in starts at 2:30 PM. You’re welcome to drop bags from 9 AM and head back out to explore the city. We’ll check you in early if we can.

$6 for a wash, $4 for a dry. Detergent is free and machines are available after 4 PM.

We can point you in the right direction — and we’ll give you everything you need to get started (including that proof of address letter). Ask at reception for details.

Yes — $5 at reception gets you a towel for up to 4 days.

Yes! You can send mail to our PO Box if you’re staying or about to check in:Attic Backpackers, PO Box 5629, Victoria Street West, Auckland 1142.We check it weekly and hold mail for 2 weeks before returning to sender.

Come chat to us at reception before 10 AM to extend your stay. Booking direct = best rates.

We offer free bag storage until 4 PM, or you can pay $20 for day-use which lets you stay and use the facilities until 6 PM.

Absolutely. If you’re staying with us and need proof of address to set up a bank account or apply for work, just pop by reception and we’ll sort you out. You will need to be staying for a minimum of two-nights and the letter costs $10.

Yep! We have free SIM cards at reception. No need to buy one at the airport.

Free bag storage until 4 PM

Please come speak to us at reception or email us directly. We’re a small independent hostel and genuinely care about feedback. We’ll always try to sort things quickly and fairly — and we’d rather fix it than read about it later in a review.

Lost key? That’s $25, we are a little old school and will need to re-cut the key. This fee simple covers this cost, sorry!

A drink or two is fine in the common areas until 11 PM. No drinking in rooms, and no wild nights — we’re a chill spot, not a party hostel.

We have a duty phone you can call outside reception hours: +64 22 310 9517And we have staff living on site to help if needed.

Yes. Our standard stay limit is 14 nights. Extensions may be granted weekly, up to a maximum of 28 nights.

Door codes are emailed to you ahead of your stay (check your junk inbox, or your booking agents DM’s). Codes are updated weekly on Sundays.

No food or drink in the dorms please — keeps things clean and pleasant for everyone. Lots of common spaces to enjoy a bite.

Duty phone: +64 22 310 9517 — available outside reception hours.

Pretty simple:– No food in dorms– No drinking in rooms (quiet drinks OK in common areas until 11 PM)– No drugs– Be respectful of others– Quiet time after 11 PMAnd if you’re ever unsure, just ask — we’re not scary.

Visitors must sign in and leave by 8 PM. Bringing in non-guests after hours will result in a fine and possible cancellation of your stay.

Nope. Not on the property, not during your stay. We have a strict no-drugs policy.

Yes! Smaller groups can book private dorms directly. If you're travelling with 10+ people, email us at info@atticbackpackers.co.nz to sort your booking and get our group terms.

If you booked direct, cancellations made 72+ hours before arrival are free. Inside 72 hours or for no-shows/early departures, full charges apply. If you booked through another website, their terms apply.

Definitely. We’ve got a big shared kitchen open to guests all day (closed 10–12 for cleaning). There’s everything you need to cook, store, and eat.

Totally. We’re not a party hostel — just a safe, calm, clean space with friendly staff and a great location.We have staff on site 24/7, a locked entry system, and a big focus on respect and security.(And yes, we’re happy to give you a call if you want to check in!)

The kitchen is open all day except between 10 AM – 12 PM for cleaning. From 11pm onwards this turns into a quiet space.

Network: 'Attic Cybercom', Password: Can be found at reception, come ask our staff!

Yes — fast, free, and available everywhere in the building.

Reception is open 9 AM – 9 PM

No, all bedding is provided. Personal sleeping bags/blankets aren't allowed for hygiene reasons.

We don’t have big lockers in rooms, but there are small valuables lockers in the kitchen and lobby. Bring your own padlock — or buy one from the Warehouse around the corner on Elliot Street.

We’ve got a mix of dorms and private rooms to suit all kinds of travellers.

Choose from:

– Mixed dorms (14-bed to twin-bed)

– Female-only dorms

– Private rooms (single or double)

All rooms are simple, tidy, and come with bedding — no need to bring your own.

Each bed includes fresh linen, a pillow and duvet. All guests have access to our kitchen, rooftop terrace, and free high-speed WiFi and more. Towels are available to hire for $5.